Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.

Do you need assistance with a product you purchase? Do you need help in installing and connecting the pieces of your electronic gadget? If you do, you need a service support. There are two types of service support that is voice support and non-voice support.

Voice Support

Voice support is a telephone operator or call center agent. A voice support is a warm body talking to a customer and answering queries. Consumers prefer this method. The personal approach is always what consumers prefer.

Non-Voice Support

A non-voice support is an email support.

An email support is easy for customers to use when they need assistance for a product they purchase. An email support for a website is done through an inquiry form where the response is send to the customer’s inbox.

Why is email support preferred next to voice support?

First, for the customer, he can access his email anytime and anywhere he is. He may send the email or fill up the email form in your website and then wait for the response. He may also get the response anywhere he is.

For you, the manufacturer or product owner, you may respond to the support request anywhere you are and anytime of the day. You may also attend to support request anywhere you outsource your non-voice support.

Almost anyone knows how to send and receive email. Thus, it is popular in comparison to other support service options.

Outsourcing non-voice support

If you are a small business venture, servicing inquiries may be tedious for you. You may loose your focus on the developmental aspect of your business. Thus, you need to outsource your non-voice support. This ensures that you can focus on improving your business while providing an available support to anyone needing assistance.

If you are the owner of a large company with many products, you will definitely need to outsource your non-voice support. This is because you will have many customers that will need support and hiring people to serve them may not be realistic.

Finally, outsourcing a non-voice support from a provider gives you the advantage of their training, hiring, skills, and expertise. You need not worry about your customers because they will be taken cared of properly.

Benefits non-voice support
  • Outsource your non-voice support from entities with infrastructure and expertise in dealing with customers.
  • This will ensure you improve your business, your customers will be happy, and their needs met without delay.
Technical support

User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they are able to troubleshoot most problems that a user experiences. Information on how to reach technical support is usually provided with the packaged materials included with a device. Technical support may be provided over the phone, through email, or with a live-chat interface.